Frequently Asked Questions

What utilities are included in the rent?

Residents are responsible for all utilities

What is the parking situation?

We offer assigned on-site parking at no additional cost. We also provide on-site guest parking, making it easy and stress-free for your visitors to park.

Do you allow pets?

We have a strict no-pet policy.

What credit score do I need to be approved?

We do not have a minimum credit score for approval. Instead, we review your full credit history along with other factors. For more information on our application requirements, feel free to contact our on-site team.

What is the neighborhood like?

Villagio offers a prime location designed for dynamic living, placing you perfectly amidst shopping, dining, culture, and recreation in the San Fernando Valley. Just minutes away, the Northridge Fashion Center Mall provides a premier destination for retail, diverse dining options, and a modern movie theater. For active pursuits, the nearby Northridge Recreation Center features an indoor gym, basketball and tennis courts, and a soccer field. Our community also offers the convenience of being close to California State University, Northridge (CSUN). Beyond neighborhood amenities, Villagio is a commuter's dream. Enjoy seamless access to the greater Los Angeles area with the 101 (Ventura Freeway) and 118 (Ronald Reagan Freeway) just minutes away. Plus, local bus and train lines simplify navigating L.A. and exploring beyond.

What is the standard lease term?

Our standard lease term is 12 months.

Does the unit have an in-unit washer/dryer?

Select apartments include in-unit washers and dryers. For added convenience, we also offer on-site laundry facilities on each floor, with payment options available via app or coins.

Does the unit have central air conditioning?

All apartments are equipped with central air conditioning.

What appliances are included?

All of our apartment homes include a stove, oven, and refrigerator.

Can I pay rent online?

Yes! We provide a resident portal that allows you to conveniently pay rent online and submit maintenance work orders.

What amenities are available?

Yes! Our community offers a resort style outdoor pool and spa, an outdoor BBQ area for gatherings, a state-of-the-art fitness center, a conference room, a theater room, and convenient elevator access, everything you need for comfort and fun.

What is the maintenance process?

We have a highly-rated in-house maintenance team dedicated to keeping our community in excellent condition. Residents can submit work orders through our online portal.

Who should I contact for urgent maintenance requests?

For urgent maintenance requests during regular business hours, please reach out to the on-site management team. After hours, residents receive an emergency maintenance contact number for situations that require immediate attention.

Are there security cameras?

Yes, we have 24/7 surveillance cameras throughout the property, and we have courtesy patrol service at nights.

Are the locks changed between tenants?

Yes, we replace the locks in every apartment after a resident moves out.